Legal

Terms of Use

Last updated: 2026 · Onetracker Technologies Private Limited

01

TERMS OF USE

Please read this agreement carefully before using the Onetracker service. By using the Onetracker service provided by Onetracker Technologies Private Limited (herein referred to as "Onetracker"), clicking agree or otherwise assenting to this agreement, you are agreeing to be bound by this agreement. If you are agreeing to this agreement on behalf of your employer or an entity for whose benefit this service is being used, then you represent and warrant that you have the necessary authority to agree to this agreement on their behalf. If you have a written agreement with Onetracker for these services, then the terms of that agreement will override this agreement. This agreement is between Onetracker Technologies Private Limited (herein referred to as "Onetracker"), a registered company in Guwahati, India, and the customer agreeing to this agreement (herein referred to as "Customer"). This Agreement concerns the Onetracker service provided by Onetracker (herein referred to as "Service") and is binding on all persons that access resources related to the Service, including but not limited to the website, web application, and mobile application (herein referred to as "Resources"). If the Customer does not agree to the terms and conditions of this agreement, the Customer may not enter, view, or use the Service or its related Resources.

Service Changes and Content Disclaimer

Onetracker reserves the right to make changes to the Service at any time without notice. Customer-generated content published via the Resources reflects the views of the Customer and does not necessarily constitute the opinion of Onetracker nor legal or professional advice on any subject matter.

Third-party Links

The Service may contain links to other websites or applications, including advertising networks or affiliates. These links are provided for convenience only. Onetracker does not endorse or control the content of third-party sites and will not be responsible for their content or accuracy. Customers access such third-party sites at their own risk and discretion.

Subscription Access

Onetracker reserves the right to refuse subscription access to any business providing false, inaccurate, or misleading information during the registration process. By using the Service, you agree to use it without malicious intent. You are responsible for all activities undertaken under your account. Malicious acts against Onetracker may result in suspension and legal action.

02

USE OF SERVICE

Trial

If the Customer has not agreed to pay for the Service, they are under a trial period designated by Onetracker. During the trial, the Service is provided "AS IS." All data may be deleted at the end of the trial unless the Customer converts to a subscription account.

Customer-Owned Data

All data uploaded by the Customer remains their property ("Customer Data"). The Customer grants Onetracker the right to use Customer Data solely for purposes of providing the Service. Onetracker is not responsible for Customer Data during the trial period. The Customer acknowledges they are solely responsible for any sensitive or personally identifiable information submitted to the Service.

Contractor and Employee Access

The Customer may allow its contractors (including third-party logistics companies) and employees to access the Service for the Customer's sole benefit, subject to compliance with this agreement. The Customer is responsible for compliance by its contractors and employees.

Customer Responsibilities

Keep account passwords secure and confidential.
Be solely responsible for Customer Data and all activities occurring under the account.
Use commercially reasonable efforts to prevent unauthorized access and notify Onetracker immediately of any breach.
Use the Service only in accordance with the Service's User Guide and applicable law.

Privacy

Onetracker's Privacy Policy governs the privacy terms and conditions applicable to the use of the Service and Resources. The Customer acknowledges and agrees to the Privacy Policy, which may be updated from time to time.

Payment

Customer must pay all fees as specified in the subscription agreement, but if not specified then within 30 days of receipt of an invoice. No refunds of prepaid fees, unless otherwise provided in this agreement. Customer is responsible for the payment of all sales, use, withholding, VAT/GST and other similar taxes. Onetracker may elect to charge you interest at the rate of 1.5% per month (or the highest rate permitted by law, if less) on all late payments. Customer must provide current, complete and accurate billing and credit card information. Customer agrees to pay all costs of collection, including attorney's fees and costs, on any outstanding balance. In certain instances, the issuer of Customer's credit card may charge Customer a foreign transaction fee or related charges, which Customer will be responsible to pay.

03

TECHNOLOGY RELATED TERMS

Beta Release

From time to time, Onetracker may grant Customer access to "alpha", "beta", or other early-stage products ("Beta Releases"). While Onetracker may provide assistance with Beta Releases in its discretion, notwithstanding anything to the contrary in this Agreement, Customer agrees that any beta release is provided on an "as is" and "as available" basis. Customer further acknowledges and agrees that beta releases may not be complete or fully functional and may contain bugs, errors, omissions, and other problems for which Onetracker will not be responsible. Accordingly, any use of a beta release is at customer's sole risk. Onetracker makes no promises that future versions of a Beta Release will be released. Onetracker may terminate Customer's right to use any Beta Release at any time for any reason or no reason in Onetracker's sole discretion, without liability.

Support

Onetracker will provide Support for its Services as per the terms of the Application management and support terms as specified in the Subscription agreement terms.

04

SERVICE LEVEL AGREEMENT & WARRANTY

Warranty

Onetracker warrants to Customer:

Commercially reasonable efforts will be made to maintain the online availability of the Service for a minimum of availability in any given month as agreed in the subscription agreement (excluding maintenance outages, force majeure, and outages that result from any Customer technology issues or third-party vendor issues).
The functionality or features of the Service may change but will not materially decrease during any paid term.
The Support may change but will not materially degrade during any paid subscription term.

Limited Liability

Customer's exclusive liability and Onetracker's sole obligation for its failure to meet the warranty terms will be for Onetracker to provide a credit for the applicable month, as provided in the subscription agreement (if the agreement is not renewed, then a refund of equivalent amount), for the month; provided that Customer notifies Onetracker of such breach within 30 days of the end of that month.

Disclaimer

Onetracker disclaims all other warranties, including, without limitation, the implied warranties of merchantability, title, and fitness for a particular purpose. While Onetracker takes reasonable physical, technical, and administrative measures to secure the service, Onetracker does not guarantee that the service cannot be compromised. Customer understands that the service may not be error-free, and use may be interrupted.

05

MUTUAL CONFIDENTIALITY

Definition of Confidential Information

Confidential Information means all non-public information disclosed by a party (Discloser) to the other party (Recipient), whether orally or in writing, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure. Onetracker's Confidential Information includes without limitation the Service (including without limitation the Service user interface design and layout, and non-public pricing information).

Protection of Confidential Information

The Recipient must use the same degree of care that it uses to protect the confidentiality of its own confidential information (but in no event less than reasonable care) not to disclose or use any Confidential Information of the Discloser for any purpose outside the scope of this agreement. The Recipient must make commercially reasonable efforts to limit access to Confidential Information of Discloser to those of its employees and contractors who need such access for purposes consistent with this agreement and who have signed confidentiality agreements with Recipient no less restrictive than the confidentiality terms of this agreement.

Exclusions

Confidential Information excludes information that:

Is or becomes generally known to the public without breach of any obligation owed to Discloser.
Was known to the Recipient prior to its disclosure by the Discloser without breach of any obligation owed to the Discloser.
Is received from a third party without breach of any obligation owed to Discloser.
Was independently developed by the Recipient without use of or access to the Confidential Information.
The Recipient may disclose Confidential Information to the extent required by law or court order, but will provide Discloser with advance notice to seek a protective order.

Security Measures

In order to protect Customer's Confidential Information and Customer Data, Onetracker will:

Implement and maintain all reasonable security measures appropriate to the nature of the Confidential Information, including technical, physical, administrative and organizational controls, and will maintain the confidentiality, security, and integrity of such information and data.
Implement and maintain industry standard systems and procedures for detecting, preventing, and responding to attacks, intrusions, or other systems failures and regularly test or otherwise monitor the effectiveness of the safeguards' key controls, systems, and procedures.
Designate an employee or employees to coordinate implementation and maintenance of its security measures.
Identify reasonably foreseeable internal and external risks to the security, confidentiality and integrity of information and data that could result in the unauthorized disclosure, misuse, alteration, destruction, or other compromise of such information, and assess the sufficiency of any safeguards in place to control these risks.

Notice of Data Breach

If Onetracker knows that Customer Confidential Information or Customer Data has been accessed, disclosed, or acquired without proper authorization and contrary to the terms of this agreement, Onetracker will alert Customer of any such data breach within two business days, and immediately take such actions as may be necessary to preserve forensic evidence and eliminate the cause of the data breach. Onetracker will give highest priority to immediately correcting any data breach and devote such resources as may be required to accomplish that goal. Onetracker will provide Customer with all information necessary to enable Customer to fully understand the nature and scope of the data breach.

06

COPYRIGHT AND INTELLECTUAL PROPERTY RIGHTS

None of the material related to Onetracker's Services and Service resources contained in, but not limited to, websites, Google Playstore, iTunes Marketplace, etc. including its Services platform and applications, may be reverse-engineered, disassembled, decompiled, transcribed, stored in a retrieval system, translated into any language or computer language, retransmitted in any form or by any means (electronic, mechanical, photo reproduction, recordation or otherwise), resold, or redistributed without the prior written consent of Onetracker. Violation of this provision may result in severe civil and criminal penalties.

Reservation of Rights

The software, workflow processes, user interface, designs, know-how, and other technologies provided by Onetracker as part of the Service are the proprietary property of Onetracker and its licensors, and all right, title, and interest in and to such items, including all associated intellectual property rights, remain only with Onetracker. Customer may not remove or modify any proprietary marking or restrictive legends in the Service. Onetracker reserves all rights unless expressly granted in this agreement.

Restrictions

Customer may not:

Sell, resell, rent or lease the Service.
Use the Service to store or transmit infringing, unsolicited marketing emails, libelous, or otherwise objectionable, unlawful or tortious material, or to store or transmit material in violation of third-party rights.
Interfere with or disrupt the integrity or performance of the Service.
Attempt to gain unauthorized access to the Service or their related systems or networks.
Reverse engineer the Service.
Access the Service to build a competitive service or product, or copy any feature, function, or graphic for competitive purposes.

07

TERM AND TERMINATION

Term

This agreement continues until the Subscription has expired or is terminated under mutual consent or terminated under breach of terms.

Mutual Termination for Material Breach

If either party is in material breach of this agreement, the other party may terminate this agreement at the end of a written 30-day notice/cure period, if the breach has not been cured.

Return of Customer Data

Within 60-days after termination, upon request, Onetracker will make the Service available for Customer to export such data. After such 60-day period, Onetracker has no obligation to maintain the Customer Data and may destroy it.

Return Onetracker's Property Upon Termination

Upon termination of this agreement for any reason, Customer must pay Onetracker for any unpaid amounts, and destroy or return all property of Onetracker. Upon Onetracker's request, Customer will confirm in writing its compliance with this destruction or return requirement.

Suspension for Violations of Law

Onetracker may temporarily suspend the Service or remove the applicable Customer Data, or both, if it in good faith believes that, as part of using the Service, Customer has violated a law. Onetracker will attempt to contact Customer in advance.

08

LIMITED LIABILITY

Exclusion of Indirect Damages

Onetracker is not liable for any indirect, special, incidental, or consequential damages arising out of or related to this agreement (including, without limitation, costs of delay; loss of data, records, or information; and lost profits), even if it knows of the possibility of such damage or loss.

Total Limit on Liability

Onetracker's total liability arising out of or related to this agreement (whether in contract, tort, or otherwise) does not exceed the amount paid by the customer within the 12-month period prior to the event that gave rise to the liability.

09

INDEMNITY

Defense of Third Party Claims

Onetracker will defend or settle any third-party claim against Customer to the extent that such claim alleges that the Onetracker technology used to provide the Service violates a copyright, patent, trademark, or other intellectual property right, if Customer promptly notifies Onetracker of the claim in writing, cooperates with Onetracker in the defense, and allows Onetracker to solely control the defense or settlement of the claim.

Costs

Onetracker will pay infringement claim defense costs incurred as part of its obligations above, and Onetracker-negotiated settlement amounts, and court-awarded damages.

Process

If such a claim appears likely, Onetracker may modify the Service, procure the necessary rights, or replace it with the functional equivalent. If Onetracker determines that none of these are reasonably available, then Onetracker may terminate the Service and refund any prepaid and unused fees.

Exclusions

Onetracker has no obligation for any claim arising from:

Onetracker's compliance with Customer's specifications.
A combination of the Service with other technology where the infringement would not occur but for the combination.
Use of Customer Data; or
Technology not provided by Onetracker.

Customer Indemnity

To the extent allowed by law, if any third-party brings a claim against Onetracker related to Customer acts, omissions, data or information within the Services, Customer must defend, indemnify and hold Onetracker harmless from and against all damages, losses, and expenses of any kind (including reasonable legal fees and costs) related to such claim.

10

GOVERNING LAW AND ARBITRATION

This agreement is governed by the laws of Bangalore, India, without regard to conflict of laws principles. Any dispute between Customer and Onetracker arising out of or related to this agreement must be determined by binding arbitration in Bangalore, India, under the then laws governing the Bangalore Mediation Center. The decisions of the arbitrators may be entered in any court of competent jurisdiction. Nothing in this agreement prevents either party from seeking injunctive relief in any court of competent jurisdiction. The prevailing party in any arbitration or litigation is entitled to recover its attorneys' fees and costs from the other party.

11

CONTACT US

If you have any questions or concerns about our Services or these Terms, you may contact us at contact@onetracker.ai